Glad EcTownUSA Has a Disaster Recovery Plan

We were recently knocked off of the Internet after Alabanza was bought by NaviSite. NaviSite is a very large International hosting company and decided to combine facilities. They reported to all customers that the transition should take 12 hours. Since it was taking much longer then they promised EcTownUSA enabled our disaster recovery plan and it worked just as designed. If they (NaviSite) had been honest with us about how long it would take to put us back up online, we would have had nearly ZERO down time for our customers. We'll in any case our recovery plan worked with ZERO loss of data thanks to Chris, Andy and Brian who worked really hard to restore all services in a short period of time.

I would also like to thank the customers who wrote and called us with kind comments during this very trying period.

Read all about what happened in real time at: http://www.ectownusa.com/NetworkOutage.html


Here is one recent comment about what happenned at NaviSite:

Navisite is going down in flamesSubmitted by Wayne on Mon, 2007-11-05 13:30.

Navisite must be one of the worst web hosting companies alive today. Besides their fiasco of a migration of Alabanza, going on 4 days of down time for thousands of sites (up to 200,000 websites), they repeatedly lied to their customers about the recovery process. They missed every deadline they set for themselves--repeatedly. They failed to provide even basic protection for DDoS attacks even though their NOC was supposedly more advanced than Alabanza's. (There are doubts the reported DDoS attack was even real or if it was just another lie of theirs.) Communication was embarrassingly absent and when present, it was either a falsehood or merely vacuous. As of this writing, no attempt to remedy the enormous losses to those hundreds of thousands of customers has even been hinted.

(http://tuscanycircle.net/drupal/post/navisite_is_going_down_in_flames)